Frequently asked questions

Go to /service/request, pick your vehicle (2W/3W/4W brand + model), describe the issue, choose whether you want a technician at your location or at a workshop, and enter your contact details. The whole form takes about 60 seconds. Our executive team calls back within 2 hours to confirm.

No. We accept anonymous repair requests — just give us your name and phone number. You can optionally sign in to track multiple requests from a dashboard, but it's never required.

In most cities, a certified technician can visit within 4–24 hours of your booking, depending on the complexity. Urgent same-day visits are available in 30+ metro cities. We confirm the exact ETA during the callback.

A small site-visit fee (typically ₹500–₹600 depending on city) is charged upfront when the technician visits your location. If the repair completes during that visit, the fee is fully waived from your final invoice. You only pay the visit fee if you decline the repair quote or we can't proceed.

Yes. Every repair gets an itemized invoice with labour, parts, site-visit charge (or waiver), and 18% GST. The technician shows you the quote before any work begins, and nothing gets charged without your explicit approval.

UPI, credit and debit cards, net banking, and Razorpay wallet — all through a secure payment link sent to your phone after the invoice is raised. We don't accept cash or offline payments for repairs.

Every major Indian EV brand across 2W/3W/4W segments — Ather, Ola, TVS, Bajaj, Hero Vida, Revolt, Okinawa, Ampere, Mahindra (Treo, eVerito, XUV400), Tata (Nexon EV, Tigor EV, Punch EV), MG (ZS EV, Comet), BYD (e6), Hyundai (Kona, Ioniq), Piaggio (Ape E-City), Kinetic, Atul, and most imported EVs.

Delhi (expanding to 30+ cities by 2027) across India. The full list is at /service/cities. If your city isn't listed, book anyway — our executive team will confirm coverage within 2 hours. We're adding 5–10 new cities every month.

Yes — fleet operators are one of our largest customer segments. We offer dedicated fleet SLAs, priority dispatch, volume pricing, and a dedicated account manager. Contact us at hello@ev.care with your fleet size.

Every technician on ev.care is DIYguru-certified. DIYguru is India's leading EV training provider with 30,000+ alumni. Our technicians pass certification in BMS, motor control, or charger repair, and are background-verified before we dispatch them.

All our repairs come with a 30-day workmanship warranty. If the same issue recurs within 30 days, we return and fix it at no additional charge — no site-visit fee, no labour charge, no arguments.

If a replacement part is out of stock, we give you a clear ETA (typically 3–7 days), and the technician returns to install it at no additional site-visit charge once the part arrives. You only pay for parts + labour, never a second visit fee.

It's our parallel B2B product at /marketplace — a procurement platform for OEMs, fleet operators, and design engineers to source EV components (battery packs, BMS, motor controllers, chargers) and whole vehicles directly from verified suppliers. Every listing includes deep engineering specs and a spec-match guarantee backed by escrow.

Yes. Go to /onboarding to create a supplier profile. You'll need a GSTIN for Verified tier. Silver and Gold tiers require a factory walkthrough video and DIYguru-certified staff, respectively.