Help center
Frequently asked questions
Everything you need to know about booking EV service, pricing, technicians, warranty, and the B2B marketplace.
Booking
How do I book an EV repair on ev.care?+
Go to /service/request, pick your vehicle, describe the issue, choose on-site or workshop, and enter your contact details. Our executive team calls back within 2 hours to confirm.
Do I need an account to book?+
No. We accept anonymous repair requests — just give us your name and phone number.
Pricing & invoicing
How does the site-visit fee work?+
A small site-visit fee (typically ₹500–₹600) is charged upfront. If the repair completes during that visit, the fee is fully waived from your final invoice.
What payment methods do you accept?+
UPI, credit and debit cards, net banking, and Razorpay wallet — all through a secure payment link sent to your phone.
Coverage & brands
Which EV brands do you service?+
Every major Indian EV brand across 2W/3W/4W — Ather, Ola, TVS, Bajaj, Hero Vida, Revolt, Mahindra, Tata, MG, BYD, Hyundai, and more.
Which cities do you operate in?+
120+ cities across India. See /service/cities for the full list. If your city isn't listed, book anyway — we'll confirm within 2 hours.
Technicians & quality
Are your technicians certified?+
Every technician is DIYguru-certified in BMS, motor control, or charger repair, and background-verified.
What if parts aren't available?+
We give you a clear ETA (typically 3–7 days) and return to install at no additional site-visit charge.
Marketplace
What is the ev.care marketplace?+
Our parallel B2B product at /marketplace — source EV components and vehicles directly from verified suppliers with deep engineering specs and spec-match guarantee.
Still have questions?
The fastest way to get a definitive answer is to book a service request — our executive team calls you back within 2 hours and can walk you through any query.
Prefer crowd-sourced answers?
Ask EV owners and certified technicians directly in our WhatsApp community — fast, free, and full of real-world stories.
Join the community
EV owners and technicians on WhatsApp — get troubleshooting help, share experience, ask anything.
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